The end of the year is often a time to reflect on our past, from the year just gone to even further back in time, and then to look to the year ahead. However, it’s not necessarily an easy thing to do for a number of reasons. Firstly, we might be so caught up in […]
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Using an IT balanced scorecard will help your IT organization to focus on the right things – for both delivering against business needs [...]
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Is your organization thinking about creating a service catalog and service request catalog (or starting over with it again)? It can be [...]
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It sometimes feels like the phrase “Do more, with less” has been with us since we started delivering technology-enabled solutions to [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.