September 28, 2016 Well, it’s been almost a year since my last blog on continual service improvement (CSI), and I really do hope you’ve already passed the getting started phase, but if not – it’s never too late. The very first step I talked about in that blog is writing down a list of what you would like […]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You Feeding and Caring for Your CSI Register?
September 21, 2016 “The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
Continue Reading Posted by Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM
September 14, 2016 A service level agreement, commonly known as an SLA, is an agreement that outlines the expectations of both sides in a service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Service Level Agreements: A Whistle-Stop Tour
September 7, 2016 IT service management (ITSM) is constantly evolving, and over the 20 or so years that the term has been in common use, the scope has [...]
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