August 31, 2016 The heart of any IT service management (ITSM) program is the need to add value to business operations – to make the business more effective and efficient, and a better proposition and experience for the customer. And all this needs to be done through the best use of technology and the services built around it. […]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 7 Capabilities an ITSM Practitioner Needs to Add Value
August 24, 2016 In my previous blog, I offered up eight tips for getting started with self-service. Here I offer another seven. 9. Plan Ahead for [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Self-Service – Part 2
August 17, 2016 Self-service for IT is one of those things that’s relatively easy to “do” but not so easy to get right, i.e. to deliver a capability [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Self-Service – Part 1
August 10, 2016 Probably the most famous IT service desk in the world is the fictional one in The IT Crowd. The business doesn’t understand it, the [...]
Continue Reading Posted by Steve Chambers | 2 Comments on How SaaS is Driving the Invisible Service Desk
August 3, 2016 Whether you ask for your pizza with extra “tom-mah-toe” or “toe-may-toe,” the end result is going to be the same – extra tomatoes on [...]
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