June 29, 2016 When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” where their favorite service desk or ITSM tool runs off-premises in the cloud, usually hosted by the vendor. However, the SaaS revolution is also happening outside of the ITSM world (yes, [...]
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June 22, 2016 Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM
June 15, 2016 There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]
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June 1, 2016 The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]
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June 1, 2016 In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]
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