Monthly Archive: June 2016

Integrate SaaS systems

The SaaS-ification of ITSM Means More Than a Hosted Service Desk

When people think about software-as-a-service (SaaS) and IT service management (ITSM), they immediately think of a “hosted ITSM tool,” where their favorite service desk or ITSM tool runs off-premises in the cloud, usually hosted by the vendor. However, the SaaS revolution is also happening outside of the ITSM world (yes, [...]

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Posted by Joe the IT Guy | Leave a comment

ITSM bridge with DevOps

How DevOps Organizational Changes Impact ITSM

Imagine a river or sea separating two lands. On one side is the “Land of IT” and on the other is the “Land of Business and Customer.” A [...]

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Posted by Joe the IT Guy | 5 Comments on How DevOps Organizational Changes Impact ITSM

Wrong Path to Cloud

Dead Bodies and Minefields on the Wrong Paths to Cloud

There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]

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Posted by Steve Chambers | Leave a comment

Cloud 101

Cloud 101 – And Not Just for Dummies

The cloud deliberately hides the technical and operational complexity from consumers so they can get on with their real jobs. The [...]

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Posted by Joe the IT Guy | 1 Comment on Cloud 101 – And Not Just for Dummies

Get started with change management

15 Tips for Getting Started with Change Management – Part 2

In a previous blog I wrote a little about what change management is before offering seven tips for getting started with it. If you [...]

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Posted by Joe the IT Guy | Leave a comment

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.