May 25, 2016 I’ve previously written an “IT service management (ITSM) Basics” blog on change management that covers what it is, but I thought it’d be a good idea to talk about how to take the next step from understanding the principles to actively benefiting from the process. So how do you get started? Well, there’s a lot […]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 15 Tips for Getting Started with Change Management – Part 1
May 18, 2016 “Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]
Continue Reading Posted by Steve Chambers | Leave a comment
May 11, 2016 As the central (perhaps even single) point of contact, and “the face of IT,” your IT service desk needs to be a powerhouse of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on How to Optimize Your Service Desk’s Knowledge Management
May 4, 2016 I recently worked with a service management organisation (in the manufacturing sector) that wanted to improve their service delivery. [...]
Continue Reading Posted by Barclay Rae | Leave a comment