April 27, 2016 IT guys are often happiest when something breaks and they have a root cause to find, investigate, and resolve. Sometimes, though, finding the cause isn’t necessary but it can be hard to resist. Let me tell you a story that shows what I mean. My neighbors once had an issue with their gas supply. During […]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Just Maybe, Problem Management Is Not Needed
April 20, 2016 For me it was a constant source of bafflement in projects – why does the obvious seem so out of reach when we look at applying IT [...]
Continue Reading Posted by Rebecca Beach | Leave a comment
April 13, 2016 Maintaining a 5-star service desk relies on the continual assessment, and potential improvement, of the service you offer. But it can [...]
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April 6, 2016 There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]
Continue Reading Posted by Steve Chambers | Leave a comment