Shadow IT, the introduction and use of IT in an organization with little or no involvement or support from the IT department, is a growing phenomenon. For those of us working in the IT service management (ITSM) industry, when we hear about shadow IT, it’s usually connected with terms like problem, mistake, aberration, or [...]
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Joe the IT Guy | Leave a comment
Although we’re now well into the 21st century, the goals of the gender-equality movement have still to be accomplished, especially in [...]
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Rebecca Beach | Leave a comment
We have all had, or have heard about, IT horror stories that have caused businesses to go into unplanned panic (and most likely to be [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Business Continuity Management, Disaster Recovery, and ITSM Are Not Mutually Exclusive
It’s not often that I admit to being excited by a new ITIL publication – the popular IT service management (ITSM) best practice [...]
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Stephen Mann | 5 Comments on 8 Things that Stand Out in the New ITIL Practitioner Guidance Book
Long blog title, I know, but hopefully it got your attention. You might be thinking “IT service desk complaints and continual service [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on How to Crush Service Desk Complaints by Boosting Your Capabilities with Continual Service Improvement
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.