Work can consume a significant part of our lives and, for the majority of us, it’s important to feel that we are appreciated for what we do and that we are consistently moving forward in our careers. It’s great to be viewed as being good at our jobs and that, as a result of our […]
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Joe the IT Guy | 4 Comments on 6 Tips on How to Get Ahead in IT Service Management
How is that for a click-bait blog title? This blog is a Q&A session with Steve Chambers who, since about 2009, has written on and [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on An Interview with the UK’s #1 ITIL Hater
One of my favorite quotes about metrics and KPIs is: “Don’t measure me on cost or traditional IT metrics, but on the metrics of [...]
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I was asked by my superiors, of which I have many, to write a blog about CSI. But for some reason SysAid’s content editor, the amazing [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 5 Simple Steps for Starting with Continual Service Improvement (CSI)
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.