Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with what I would argue is the ITSM “roof”. Here’s some examples: “Let’s get SLAs with our customers!” – Hey, I get it – you want to establish performance and delivery […]
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Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
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In this blog, I take a look at observations that I have encountered over the last 2-3 years about Software Asset Management (SAM); ten [...]
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I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.