What exactly is your job? By day, I’m a mild mannered IT manager at a US state agency – managing enterprise services, which includes the service desk and the budding service management office. I specialize in adapting and adopting IT best practices in the pursuit of operational excellence. In my spare time, I’m a [...]
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Joe the IT Guy | 1 Comment on ITSM Views: Greg Sanker, from ITSMTransition.com
In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
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Barclay Rae | Leave a comment
Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.