What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to be in terms of IT, IT service management (ITSM) and IT service delivery. In many ways I act as a trusted advisor across of the areas of ITSM, IT governance, […]
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Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
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Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
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Service Integration and Management (SIAM) has been around for a while but it’s still a strange or even unheard of term for many. [...]
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What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.