Monthly Archive: May 2015

Why you should do less incident management

Why You Should Do Less Incident Management

IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business growth, but many IT organizations spend a large part of this budget on managing incidents. The service desk typically employs many people, and uses expensive telephony and service [...]

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Posted by Joe the IT Guy | 2 Comments on Why You Should Do Less Incident Management

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.