Monthly Archive: April 2015

Agile ITSM

Getting Started with Agile ITSM

Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a common belief that you have to define your IT service management (ITSM) processes first, and then search for tools that you can customize to meet your exact requirements. […]

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Posted by Joe the IT Guy | 6 Comments on Getting Started with Agile ITSM

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ITSM – Keep It Simple

Why do people have to make things so complex? I often see organizations whose processes, tool configurations, user interfaces and every [...]

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Posted by Joe the IT Guy | 3 Comments on ITSM – Keep It Simple

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.