It’s nearly 2015 so I decided that it would be fitting to write a quick summary of 2014 via the medium of blog. At first I thought I could list all the people that I’ve helped during the year – but that would’ve been way too long a blog (and I’m sure there are people […]
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Last week I posted a blog offering my thoughts and advice on getting started with incident management, based on the premise that [...]
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There’s a lot of documented good or best practices out there on how to do incident management – or so my good friend Stuart Rance tells [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.