Monthly Archive: August 2014

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ITSM Views from a Vendor, with Arvind Parthiban from ManageEngine

What exactly is your job? Firstly, it doesn’t feel like a job anymore, as it’s been an exciting and life-changing experience. I’ve been with ManageEngine since 2006 as a Senior Product Marketing Manager. Apart from dusting the computers here 😉 I do anything and everying for the ServiceDesk Plus product. In [...]

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Posted by Joe the IT Guy | Leave a comment

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Bring Your Own Network (BYON)? – the ‘red line’ for support?

I recently wrote about what I see as the positive aspects of Bring Your Own Device (BYOD). But with Bring Your Own Network (BYON), I [...]

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Posted by Joe the IT Guy | Leave a comment

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What Makes a (Super) Service Desk Manager?

‘I feel like a juggler multitasking in several different languages and time zones.’ A favourite quote from a Service Desk Manager I [...]

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Posted by Joe the IT Guy | 2 Comments on What Makes a (Super) Service Desk Manager?

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.