Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of incidents. I’ve worked on the service desk for a very long time and I’m responsible for a small team and training any new hires. To that effect I thought it […]
Continue Reading Posted by 
Joe the IT Guy | Leave a comment
What exactly is your job? I am an IT Service Management Architect within the Microsoft ITSM practice. My job is to assist in sharing [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.