I’m very fortunate to work for a company that excels when it comes to internal communications, however I know that not everybody is as lucky as I am. That said, I don’t think I had ever truly appreciated how much communication is still an issue in many organizations until I visited the itSMF UK Conference […]
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Hey! It’s Joe the IT Guy and I want to talk, well write, about problem management. It’s a funny one – you hear people say that they do [...]
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Developing new products, improving existing ones, setting release dates, and increasing sales are usually top priorities for most tech [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.